Why does the product heat up during use?
The product lens is equipped with LED lights, not shaking eyes and not harsh. The product adopts a dual temperature control system, the otoscope part of the insensitive temperature of 25 ° during use, the body part of the palm temperature of 32 °. Therefore, this is a normal phenomenon when the product appears slightly hot in operation, the quality is safe and can be used with confidence.
How to solve the app display abnormality (blurred lens/flash screen/black screen)?
First, uninstall the APP to reinstall, confirm the download of the official APP/connection model corresponding to the machine; then, use a clean and dry cotton swab to wipe clean the surface of the product lens, and confirm whether the lens is damaged.
Why does the lens blur after washing ?（Propaganda ip67 waterproof）
Waterproof ip67 refers to splash-proof. It is not recommended to wash with water directly. If the lens enters the water, please note that only the lens is waterproof.
Why is the WLAN connection unstable and disconnects automatically from time to time ?
The WLAN of products is limited to the use of the product and cannot access the Internet. When it prompts connected but unable to access the Internet, whether to switch, please click “No”; If the WLAN coverage area is strong and the signal of the product is affected by the WLAN coverage, it is recommended to change the environment and try.
After a few months of use, why does the APP show no connection after connecting to the WLAN (there was no problem connecting and using it before) ?
Re-download the APP to try to connect to use.
1.Orders Over $49 - Free shipping within the continental U.S: Normally orders will delivery within 4-9 business days of processing payment, check our shipping policy here.
2.12 months free warranty: We will provide after-sales service for product issues caused by non-artificial reason.