FAQs

Bebird FAQ

Does item can be used for Pediatric?
Hi, yes, our otoscope camera lens is 3.5 millimeters, perfect for kids, and the lens has temperature control feature too, closing to the human body's temperature, care children’s ears.

Is it easy to set up?
Hi, yes, there are only 3 steps to set up, 1.Take out of the stick and open its cover.
2.Download the Bebird APP on the Google Play/ APP Store.
3.Turn on the Wi-Fi of your phone, connected and start to use.

Where to download the BEBIRD App?
You can download the Bebird apk on the Google Play/ APP Store, or through the link to download the

Phone/tablet app: http://www.bebird.cn/App/


Is it compatible with my iPhone 11?
Yes, our otoscope compatible with all brand of Smartphone, Tablets, whether Android or IOS, like iPhone, iPad, Samsung, Sony, Nokia, Huawei, Xiaomi and so on, you can use it easily and anywhere.

How long the battery can be used?
Our Otoscope has the 350 mAh 3.7V lithium battery, it can be used a long time, one hour of charging provides enough battery power to last 10 days of regular daily use.

Can this be used to take pictures and record videos?
Yes, of course, our otoscope is used the 3.0 megapixels HD camera technology, so it can be taken the high clear pictures and record the 1080p FHD videos.

Is it safety when I use it to remove earwax?
Yes, our otoscope has been FDA approved, the Ear Scoop made in medical biology-grade PC + Silica Material, it is Soft and the Silicone Protective Plug can be adjusted to meet different ear adult and pediatric.

Why my M9 Pro can’t be charged?
You can rotate the charging line. Clean the base and the yellow metal plate of the product. Or you can verify with other charging line. If not, please return it for replacement.


What should I do if my ear stick was broken?
You can return it for replacement.


What should I do if the image on my phone is white?
You can return it for replacement.


What if the image is blurred?
You can check the lens for foreign matter and wipe gently with a dry cotton swab. Alcohol swab is not recommended.


My M9 Pro cannot be turn off. What should I do?
You can check if the “Shutdown” button is working properly. Or you can run out of the power and charge it again. After that, you can try turning on and off again.


The ear spoon is broken. What should I do?
You can install the new ear spoon according to the instruction in APP.


Bebird app not working?
You can turn off and search the wifi again. Or uninstall the Bebird APP and download it again. If not, please replace the phone with other brand.


The lens is sunken, what should I do?
You can return it for replacement.


I connected the WIFI of bebird ear scanner, but the light didn’t work.
You can turn off and connect it again. If not, return it for replacement.


I have a Bebird K10 but now I can't update the app. What should I do?
Please try to uninstall the app and download it again by searching "Bebird" in Google, please remember to allow the OTG function in your phone setting. You can also follow the video to

set up the setting: How to Install the APP for Bebird K10


My phone is ios14,and I can't connect the wifi,what should I do?
Please go to your phone setting and find the "Local Network" for Bebird APP,and turn it on.


Connected to Wi-Fi,the screen displays it is connected, but when I press the "Start" button, it says "Connect beibrd WiFi bebird-XXXX" and "Please go to 'WLAN' setting to connect"
Please try to delete/unsave/forget the wifi "Bebird-xxxx",then restart your bebird and try to connect the wifi again.


I installed your app, but the language is only chinese. How can I change to english or other language?
Please set your phone display language to English as default, then restart bebird again.And you can update your bebird app to the newest version, it will automatically recognize your phone system to set the language.

 

Where Can I fine the Bebirdmall Conpon Code or Discount & Promo Codes?
Please clip this link Bebirdmall Discount & Promo Codes from Wethrift:https://www.wethrift.com/bebird

 Frequently Asked Questions:

Why the camera of this Ear Endoscope is blurry?
Please uninstall the APP and reinstall, confirm that the machine model has the correct APP; Please also wipe the lens of the product with a dry swab. Besides, the pixels of the phone itself will affect the clarity of the picture, please try to take another phone to have a try.

Can’t the Otoscope get charged?
Please take the ear endoscope out of the base and then put it in to have a check. Please even try to take another charger of 5V 1A to charge the item.

Is the Wi-Fi connection of this ear camera not stable?
Please pay attention to the Wi-Fi signal interference around. Take the otoscope to an environment where the Wi-Fi signal is not strong and connect the Wi-Fi again.

Can I use this ear wax removal without the internet?

Yes, our ear endoscope has built-in Wi-Fi. Just download the app in advance, and turn on the earwax removal tool, the earwax removal endoscope will automatically connect to your phone via App, regardless of whether there is a network.


How to connect to Bebird wifi?
Please scan the QR code in the user manual to download the bebird APP(You could also download the bebird app on the Google Play/ APP Store); Open bebird APP and select bebird X17 PRO; Open the cover and the product will power on automatically; Connect product Wi-Fi “bebird-XXXX”; Back to bebird APP and press start to use it.

Does this ear wax remover work for iPhones?
Yes! Compatible with Android phones, iphones, Ipads, tablets, etc., but not compatible with computers.

What is the fixed focal length of the wireless ear otoscope with LED lights?
The ear wax removal tool focals length is 1.3-1.8, which is the best viewing distance. The wireless ear otoscope with LED lights should not be too far away from the ear, mouth, nose, etc. And the ear wax removal has HD video function. it is good for ear healthy care.

Is it waterproof? Can it be used as an endoscope?
Yes. But it is best not to rinse the entire ear wax removal tool directly with water, just need Ear Spoon for cleaning.


Will the wireless otoscope ear wax removal tool become hot when the LED light works for a long time?
No, it didn't. The wireless otoscope ear wax remover have a constant temperature function and will maintain a stable state. They will never be too cold or too hot. They are more comfortable to use and can better take care of your ear.

Bebird ear otoscope

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